Shipping and return policies for Exploding Math Lab

Shipping Info

Orders from Exploding Math Lab ship from our office in Wilmington, NC. Our current order processing time is approximately 1-3 business days for in-stock merchandise. Business days are defined as Monday through Friday and exclude U.S. Holidays.

Orders with ship-to addresses within the U.S. will be shipped via UPS or USPS* dependent on options available at the time of your order.

* Orders going to PO Boxes, Military, and APOs must be shipped with USPS.

* Orders with ship-to addresses to Alaska, Hawaii, and U.S. territories may incur additional time in transit.

Estimated delivery times vary depending on the service in your location but are typically anytime before end of day.

shipping rates are calculated based on total weight and dimensions of the item or items ordered and the zip/postal code of where the order is being shipped.

NOTE: Oversized items may be subject to additional shipping/ fees.

Pre-sale orders begin processing 1-3 business day as soon as the item or items are in stock and fully received.

Certain items (such as fine art pieces or skateboard decks) which require special preparation for shipment may require a longer processing time. In these cases, we will make every effort to reflect this exception with a notice in the product description page.

We want to ensure that your order is shipped to you as quickly as possible.

Please note that as of January 2013, shipping rates and fuel surcharges have increased potentially causing a slight increase in shipping costs.

Return Policy

Returns & Exchanges

Returns

We sincerely hope that you enjoy your Exploding Math Lab purchase; however, if you would like to return your merchandise, we will gladly help you with the process. Please review the guidelines below prior to your return to ensure that your merchandise is eligible for a return/refund.

Return Guidelines

Merchandise must be returned within 14 days of the date that it was received
Merchandise returned must be in new/unused condition
We are unable to accept returns on washed, worn, and/or abused items
We do not accept returns on opened CDs, DVDs, vinyl records and/or clearance/sale items at this time
Shipping cost & shipping sales tax incurred for returns are non refundable and within the Customer’s responsibility
Orders placed with PayPal will have separate credits from orders using credit cards

Mailing Returns to Exploding Math Lab

Complete the return label and form. Affix the return label to the outside of the packing box/envelope. Include the return form with your merchandise and mail to Exploding Math Lab. You may utilize your preferred shipping method; however we recommend returning merchandise via a traceable carrier.